Terms & Conditions

1. Bookings & Reservations

1.1 Booking Confirmation

A booking is only confirmed upon receipt of full payment. Verbal or written enquiries do not constitute a confirmed reservation. A booking confirmation will be issued by email or WhatsApp once payment has been received.

1.2 Payment Policy

Full payment is required at the time of booking to secure a reservation. No reservation will be confirmed until full payment has been received. Chrispo E.P.O Ltd reserves the right to release any unconfirmed reservation where payment has not been received within 24 hours of the agreed deadline.

1.3 Booking Accuracy

Guests are responsible for ensuring that all booking details provided, including name, dates, room type, and number of guests, are accurate at the time of booking. Any changes to a confirmed booking must be communicated to reception as early as possible and are subject to availability.

1.4 Rates

All rates are quoted in Ghana Cedis (GHS) and are per room, per night unless otherwise stated. Rates are subject to change without notice for future bookings. The rate confirmed at the time of booking will be honoured for that booking period.

1.5 Identity Verification

In accordance with the Ghana Tourism Authority regulations and the Security and Intelligence Agencies Act, all guests are required to present a valid government-issued ID (Ghana Card, national ID, or passport) at check-in. Failure to provide valid identification may result in the reservation being cancelled without refund.

2. Check-In & Check-Out

2.1 Check-In

Standard check-in time is 2:00 PM. Early check-in may be available upon request and is subject to room availability. Early check-in cannot be guaranteed without prior arrangement and may attract an additional fee.

2.2 Check-Out

Standard check-out time is 12:00 PM (noon). Late check-out requests must be made at reception by 9:00 AM on the day of departure and are subject to availability. Late check-out beyond 12:00 PM may be charged at a half-day or full-day rate at management's discretion.

2.3 No-Show Policy

Guests who do not arrive on their confirmed check-in date and have not contacted Chrispo E.P.O Ltd to notify of a delay or cancellation will be treated as a no-show. No-show reservations may be released after 12:00 AM midnight on the check-in date, and no refund will be issued (see Section 3).

3. Cancellations & Refunds

3.1 No Cancellation Policy

All bookings at Chrispo E.P.O Ltd are strictly non-refundable. Full payment is required to confirm a reservation and no refunds will be issued under any circumstances, including but not limited to change of plans, personal emergencies, early departure, or no-show. Guests are strongly advised to consider their plans carefully before making a booking.

3.2 No-Show

Guests who do not arrive on their confirmed check-in date without prior notice will be treated as a no-show. The reservation will be released after 12:00 AM midnight on the check-in date and no refund will be issued.

3.3 Early Departure

Guests who check out before their confirmed departure date will not be entitled to a refund for unused nights under any circumstances.

3.4 Cancellation by Chrispo E.P.O Ltd

In the unlikely event that Chrispo E.P.O Ltd must cancel a confirmed reservation due to circumstances beyond its control (including but not limited to force majeure, natural disaster, or property damage), a full refund of all payments made will be issued. Chrispo E.P.O Ltd shall not be liable for any additional costs incurred by the guest as a result of such cancellation.

4. Payments

4.1 Payment in Full

Full payment of the total booking amount is required at the time of reservation. No booking will be confirmed until payment has been received in full. Chrispo E.P.O Ltd accepts the following payment methods:

• Debit or credit card, or Mobile Money, paid securely online through our payment provider, Paystack
• Mobile Money transfer (MTN MoMo, Telecel Cash, AirtelTigo Money)
• Bank transfer
• Cash in Ghana Cedis, for payments made in person at reception

4.2 Receipts

An official receipt will be issued for all payments made. Guests should retain their receipt for the duration of their stay. Disputes regarding payment must be raised with management within 24 hours of receipt issuance.

4.3 Damage & Additional Charges

Any damage to the room, furniture, fittings, appliances, linen, or property of Chrispo E.P.O Ltd caused by a guest will be assessed by management and charged accordingly. Additional charges may include but are not limited to: lost key replacement (GHS 50), smoking penalty (GHS 300), damage to property, and unreturned or damaged linen. These charges may be collected before departure or invoiced after check-out.

5. Guest Conduct & House Rules

5.1 General Conduct

All guests are expected to behave in a respectful, lawful, and courteous manner at all times. Any form of abusive, threatening, violent, or disorderly conduct towards staff or other guests will result in immediate termination of the stay without refund and, where appropriate, involvement of the Ghana Police Service.

5.2 Smoking Policy

Chrispo E.P.O Ltd is a 100% smoke-free property. Smoking of any kind, including cigarettes, cigars, pipes, shisha, and e-cigarettes/vaping, is strictly prohibited in all indoor areas in accordance with the Public Health Act, 2012 (Act 851) of Ghana. Guests found smoking indoors will be charged a GHS 300 deep-cleaning fee and may be asked to vacate without refund.

5.3 Quiet Hours

Quiet hours are observed from 10:00 PM to 7:00 AM daily. Guests are required to keep noise levels to a minimum during these hours out of respect for other guests.

5.4 Visitors

Guests are permitted to receive visitors on the property. All visitors must be registered at reception. Visitors are not permitted in guest rooms without prior notification to reception. Overnight visitors must be declared and may be subject to an additional charge.

5.5 Illegal Activities

The possession or use of illegal substances, unlicensed firearms, or any item prohibited under the laws of the Republic of Ghana is strictly forbidden on the premises. Chrispo E.P.O Ltd reserves the right to report any such activity to the Ghana Police Service immediately.

5.6 Property Care

Guests are responsible for the condition of their room and all fittings during their stay. Guests must not remove towels, linen, appliances, or any item belonging to Chrispo E.P.O Ltd from the property. Rooms must be left in a reasonable condition upon check-out.

6. Food & Dining

6.1 Breakfast

Breakfast is not included in the standard room rate. Breakfast is available at GHS 30 per person and GHS 50 for two people. Orders must be placed with reception by 8:00 AM on the morning required, or the evening before. Breakfast is served between 7:00 AM and 9:30 AM.

6.2 Food Service

Food options are available throughout the day. Guests wishing to arrange meals or snacks at any time during their stay should contact reception. Menu availability may vary.

6.3 Dietary Requirements

Guests with specific dietary requirements or allergies are advised to inform reception at the time of booking or as early as possible to allow the team to make appropriate arrangements where possible.

7. Facilities & Services

7.1 Event Centre

The on-site event centre is available for hire for weddings, funerals, corporate events, conferences, training workshops, and family gatherings. Event hire is subject to a separate agreement and pricing. Contact reception or management for details.

7.2 Parking

Secure on-site parking is available at no additional charge to guests. Chrispo E.P.O Ltd and its management accept no liability for loss of or damage to vehicles or their contents while parked on the property.

7.3 Laundry

Laundry services are available at an additional charge. Please enquire at reception for current pricing and turnaround times.

7.4 Transport

Reception can assist guests with arranging local transport and taxi recommendations. Chrispo E.P.O Ltd acts only as a facilitator and accepts no liability for third-party transport services.

7.5 Power & Internet

Chrispo E.P.O Ltd makes every reasonable effort to maintain power and internet connectivity throughout the property. However, due to local infrastructure conditions, interruptions may occur. The property accepts no liability for loss or damage to personal electronic devices arising from power fluctuations or outages.

8. Safety & Security

8.1 CCTV

CCTV cameras are in operation in common areas of the property for the safety and security of all guests and staff. This is conducted in accordance with Ghanaian data protection guidelines. Footage is not shared with third parties except where required by law.

8.2 Personal Valuables

Chrispo E.P.O Ltd takes all reasonable precautions to ensure the security of the property. However, management does not accept liability for the loss, theft, or damage of personal valuables including cash, jewellery, documents, or electronic devices left unattended in rooms or common areas. Guests are advised to keep valuables secure at all times.

8.3 Emergency Procedures

In the event of a fire or emergency, guests must remain calm and follow the instructions of property staff. The property operates on stairs only; there are no elevators. Fire extinguishers are located on each floor. Guests must not stop to collect belongings during an evacuation and should proceed to the designated outdoor assembly area.

8.4 Health & Safety

Guests with medical conditions or special needs are encouraged to notify reception at the time of booking so that appropriate arrangements can be made. Chrispo E.P.O Ltd cannot be held liable for injury or illness arising from pre-existing medical conditions.

9. Liability & Disclaimer

9.1 Limitation of Liability

To the fullest extent permitted by the laws of Ghana, Chrispo E.P.O Ltd shall not be liable for any indirect, incidental, or consequential loss or damage suffered by a guest, including but not limited to loss of personal property, injury, illness, or financial loss arising from a stay at the property.

9.2 Force Majeure

Chrispo E.P.O Ltd shall not be held liable for any failure to fulfil its obligations where such failure arises from circumstances beyond its reasonable control, including but not limited to acts of God, government action, national emergencies, power outages, or flooding.

9.3 Third-Party Services

Where Chrispo E.P.O Ltd facilitates access to third-party services (transport, food delivery, external vendors), it does so as a convenience to guests only and accepts no liability for the quality, safety, or reliability of such services.

10. Privacy

10.1 Data Collection

Chrispo E.P.O Ltd collects personal information from guests (including name, contact details, and ID information) for the purposes of reservation management, receipt issuance, legal compliance, and communication. This is in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

10.2 Data Use

Guest data will not be sold or shared with third parties except where required by law (e.g. Ghana Tourism Authority, Ghana Police Service). Guests may request access to or deletion of their personal data by contacting management directly.

10.3 Privacy Policy

Full details of how we collect, use, share and protect your personal information are set out in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from a booking or stay at Chrispo E.P.O Ltd shall be subject to the exclusive jurisdiction of the courts of Ghana.

12. Contact

For any questions regarding these Terms and Conditions, please contact us: